W.FixIt Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website and services.

1.  What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions,
including when you:

• Submit a contact or quote form
• Book a service or consultation
• Contact us via phone, email, or social media

The types of personal information we may collect include:

• Full name
• Phone number
• Email address
• Residential or service address
• Project details and service requirements

We may also collect non-personal information such as:

• IP address
• Browser type and device information
• Pages visited and website usage data

2.  How We Collect Your Information

We collect information:

• Directly from you (e.g., forms, calls, emails)
• Automatically through our website (e.g., cookies, analytics tools)
• From third-party platforms (e.g., social media or advertising platforms)

3.  Why We Collect Your Information

We collect and use your personal information to:

• Respond to enquiries and provide quotes
• Deliver renovation, maintenance, and repair services
• Communicate with you regarding your project
• Improve our website, services, and customer experience
• Send marketing communications (where permitted or with your consent)

If you do not provide certain information, we may not be able to provide our services or respond to your request.

4.  Disclosure of Personal Information

We do not sell or rent your personal information.
We may disclose your information to:

• Contractors and tradespeople involved in your project
• IT service providers, hosting providers, and software platforms
• Marketing and advertising platforms (e.g., Google, Meta)
• Legal or regulatory authorities where required by law

All third parties are required to handle your information in accordance with privacy laws.

5.  Overseas Disclosure

Some third-party service providers we use (such as Google and Meta) may store or process personal information overseas, including in the United States.

By using our website or services, you consent to the transfer of your information to these overseas recipients. We take reasonable steps to ensure they handle your data in accordance with Australian privacy standards.

6.  Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve user experience
• Analyse website traffic and performance
• Deliver targeted advertising and remarketing campaigns

These may include tools such as:

• Google Analytics
• Google Ads
• Meta(Facebook/Instagram) Pixel

You can control or disable cookies through your browser settings.

7.  Direct Marketing

We may send you marketing communications where:

• You have consented; or
• It is otherwise permitted by law

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

8.  Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

• Secure digital storage systems
• Restricted access to sensitive data
• Use of reputable third-party service providers

However, no method of transmission over the internet is completely secure.

9.  Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory obligations

When no longer required, we take reasonable steps to destroy or de-identify your information.

10. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us with details of your complaint.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact
us:

📧 Email: waqar@wfixit.com.au

📞 Phone: (03) 8845 7222

📞 Phone: (04) 1222 5411

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated effective date.